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Satisfaction Guaranteed Policy

OLFA cutter & non-disposable scraper handles, locking mechanisms, and 9mm standard duty blades, 18mm heavy duty blades, 25mm extra-heavy duty blades, safety and trapezoid-shaped blades and scraper blades are subject to the World Kitchen d/b/a/ OLFA - North America satisfaction guaranteed or replacement policy.*

If at any time you are dissatisfied with these “Satisfaction Guaranteed” products, World Kitchen d/b/a/ OLFA - North America will provide an equally valued replacement. Please allow 4 to 6 weeks for delivery of replacement product. Should you be dissatisfied with any such product, please keep it. You may be asked to return it. Direct all inquiries to:
 
OLFA Replacements
OLFA – North America
1200 S. Antrim Way
Greencastle, PA 17225
1-800-962- OLFA (6532) - phone
 
Hours:
Mon-Thu             8:00 a.m. – 6:00 p.m. ET
Fri                      8:00 a.m. – 5:00 p.m. ET
 
* This Policy does not apply to OLFA TouchKnife®, OLFA scissors, OLFA mats, OLFA rulers, disposable OLFA multi-purpose scrapers, all styles and models of 18mm, 28mm, 45mm, 60mm, rotary cutter replacement blades, and all styles and models of “KB” art knife replacement blades.