01. Who do I contact for questions or concerns about products?
02. During cooking, food sticks to my cookware. How can I prevent this?
03. How should I clean my kitchenware products?
04. How do I care for my products?
05. Where can I find warranty information on the World Kitchen brands?
06. Where can I send my product ideas?
Contact our Consumer Care Center via phone (1-800-999-3436), standard mail or email us via our online contact form. We strive to answer your questions within one business day.
See our contact information for international queries.
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Take the chill off foods before cooking. Remove foods from the refrigerator and allow them to warm slightly (10-15 minutes).
Preheat your pan over medium heat. Test the edge of the pan by tapping it lightly and quickly with your fingers. If it's hot to the touch, it's ready for cooking. Then add about 1 tablespoon of oil or butter and let that get hot. You should hear a sizzle upon placing your food items in the pan.
Turn down the heat! Keep heat at medium to medium-high for frying or sautéing. For simmering and longer stovetop cooking, use low heat. One way to test your pan to see if it's too hot is to do the butter test. Unpeel a stick of butter and coat the inside of your preheated pan. If the butter foams and turns brown, the pan is too hot.
Keep your cookware thoroughly clean, inside and out, for performance as well as appearance. Residue from previous cooking is a common cause of sticking, even on nonstick surfaces. Sometimes hot soapy water does not remove all the oils that build up over time. We recommend cleaning pans periodically with a non-abrasive cleanser.
Condition new pans before use by wiping the surface with a thin coating of shortening or oil. Use medium to low heat for best cooking results. Extremely high temperatures can cause discoloration and shorten the life of any nonstick finish. If higher temperatures are necessary, preheat the pan on medium for a few minutes. Nylon, plastic, wooden or rubber utensils are preferred. Metal utensils may be used with care, but don't cut in the pan.
Dishwashers will not affect the nonstick coating but may affect handles or knobs. Recondition the coating after dishwasher washing by wiping with thin coating of shortening or oil.
Most of our kitchenware products are dishwasher safe. Refer to packaging instructions to verify that an item is labeled as dishwasher safe. Some exceptions include gadgets with gearing such as can openers, items inappropriate for submerging in water such as scales or dial timers, any items made of wood, and all battery-operated items such as digital timers and thermometers. For best results, or if in question, hand wash items with a soapy cloth or sponge and dry immediately. Dishwashing tends to shorten the life of kitchenware products due to heat and aggressive detergents.
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Refer to the manufacturer’s instructions for care of all World Kitchen products.
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